In today’s resurgent global economy, insurers seek to focus on growth and on improved customer / producer experience. To achieve this, insurers seek integrated views of current and prospective clients to facilitate new business acquisition. They also seek to integrate existing and disparate back-end legacy systems to bring in flexibility and enable speed-to-market with product launches. Integration ensures better data and work flows, thereby helping overcome underwriting consistencies and enabling improved client service and optimization.
At ZAI, we work with you as partners to achieve improved operational efficiencies, reduced costs and customer / partner satisfaction, such as the following:
- Smart phone applications that enable customer interactivity across a diverse range of financial services
- A 15% increase in field productivity in the emerging wealth management space with the skillful leveraging of Salesforce.com combined with ZAI’ domain expertise
- An increase in target customer acquisition rates
- A 50% reduction in operational costs with improved customer satisfaction / retention for BPO and retirement services
- A 10% increase in fraud detection
- Increased predictive capabilities to boost client likeliness to buy additional products
- A 50% reduction in product development times
- Optimization and alignment of business processes with organizational strategies.
ZAI’ insurance offerings are simple and efficient, yet capable of sophisticated functionality. ZAI, with its proven expertise, partners with global and domestic insurance organizations to support their growth strategies and expansion plans. As a trusted partner with decades of experience, we are driven by innovation and leverage domain and business process knowledge to enable transformational results.
Our best-in-class services comply with geography-specific regulatory norms, and our services include end-to-end solutions in the following:
- Life and annuities
- Property & casualty (P&C)
- Health insurance
- Specialty lines